Question 1

What are the ways to sign up or log in?

Accepted Answer

You can join using your mobile number (verified by OTP), your email address, or a social account (Google, Apple, or Facebook). All options are equally secure — choose whichever is most convenient for you.

Question 2

How do I create my profile?

Accepted Answer

After signing up, you'll go through a short setup covering your basic details (name, date of birth, height), where you live, education and career, a few photos, lifestyle habits, and your partner preferences. You can save your progress and come back anytime. Once you're ready, submit your profile for review and our team will approve it before it goes live.

Question 3

Who is this profile created for?

Accepted Answer

When setting up a profile, you'll be asked whether you're registering for yourself or on behalf of a family member — for example, a son, daughter, brother, or sister. This helps us show your profile to the right people.

Question 4

How does phone or OTP verification work?

Accepted Answer

When you register or log in with your phone number, we send a one-time password (OTP) to your number via SMS or WhatsApp. Simply enter the OTP to verify. This step helps keep the platform genuine and protects every member.

Question 5

My profile is Under Review — what does this mean and how long does it take?

Accepted Answer

Under Review means our team is checking your profile to make sure photos, details, and any documents meet our community standards. Review times vary based on how many profiles are in the queue. You'll receive a notification once your profile is approved — or if we need anything from you.

Question 6

My profile is Waiting for More Info — what should I do?

Accepted Answer

Our team reviewed your profile but needs additional details or clearer photos before they can approve it. Open the profile editor, read the remarks our team left, make the requested changes, and resubmit. You'll be notified once it's reviewed again.

Question 7

My profile was rejected — how do I fix and resubmit it?

Accepted Answer

Rejections usually happen when photos are unclear, information is incomplete, or something doesn't match our guidelines. Open the profile editor, check the rejection remarks for specific guidance, make the changes, and tap Submit for Review. Our team will look at it again promptly.

Question 8

How do I complete or update my profile?

Accepted Answer

Go to your profile from the home screen or settings. You'll see sections for basic info, photos, lifestyle, partner preferences, horoscope, and family. Filling in more sections makes your profile appear in more searches. You can update your profile at any time — some changes may need a brief re-review by our team.

Question 9

How do I verify my identity and earn the blue verified badge?

Accepted Answer

Go to Settings → Verify Profile. Submit either your Sri Lankan NIC (front and back photos) or your passport photo page, along with a clear selfie. Our team reviews the documents to confirm your identity. Once approved, a blue verified badge appears on your profile — it builds trust and tends to attract more responses from genuine members.

Question 10

Why do you need my NIC or Passport?

Accepted Answer

Identity verification is optional but strongly recommended. It confirms you are who you say you are, reduces fake profiles, and gives other members more confidence when they consider your profile. Your documents are used only for our internal trust and safety review — they are never shown on your public profile.

Question 11

My identity verification was rejected — why and what should I do?

Accepted Answer

Rejections happen when document photos are blurry, cropped, or don't clearly match the selfie. Go to Settings → Verify Profile, read the rejection reason, upload clearer photos in good lighting, and resubmit. Make sure the full document is visible and your face is clearly shown in the selfie.

Question 12

Can a parent or family member manage my profile on my behalf?

Accepted Answer

Yes — a parent or sibling may help set up and manage a profile. However, all information, photos, and documents must be accurate and belong to the profile owner. Any actions taken through the account must be authorised by the person whose profile it is.

Question 13

How do I add my horoscope details?

Accepted Answer

On the web, open your profile and go to the Horoscope section. You can enter your birth country, city, and time of birth, upload a horoscope image, and indicate whether horoscope compatibility is important to you. This helps families on both sides who consider horoscope matching when making decisions.

Question 14

How do I add family details (parents and siblings)?

Accepted Answer

On the web, open your profile and go to the Family section. You can add details about your father, mother, and siblings — including their profession, residence country, and religion. Many Sri Lankan families consider this background when evaluating a match, so having it filled in can make a meaningful difference.

Question 15

How can I see how my profile looks to others?

Accepted Answer

Use the Profile Preview option in your profile settings to see exactly what others see — whether they're a guest, a registered member, or someone you've already connected with. This lets you make sure your photos, name, and details appear the way you intend before others see them.

Question 16

How does search and filtering work?

Accepted Answer

Use the search screen to filter profiles by age, religion, caste, ethnicity, residence country, education, profession, income range, and more. You can also filter specifically for verified or premium members. If your filters return no results, try broadening them — for example, widening the age range or including more countries.

Question 17

How does the platform suggest profiles to me?

Accepted Answer

Your home screen shows profiles recommended based on your partner preferences and how active you are. The more complete your profile and preferences are, the more relevant your suggestions will be. Profiles are shown across sections — Recommended, New Profiles, and Featured — so you always have fresh people to discover.

Question 18

What is the AI Compatibility Score?

Accepted Answer

When you view someone's profile, you'll see a score showing how well the two of you align — based on things like age, location, religion, lifestyle, and your mutual preferences. A higher score means a stronger match on paper. It's a quick way to prioritise who to reach out to when browsing many profiles.

Question 19

What is the AI Profile Summary?

Accepted Answer

The AI Profile Summary gives you a quick, easy-to-read overview of another person's profile — highlighting the most relevant points and how they relate to what you're looking for. It saves you time when going through many profiles and helps you focus on the details that matter most.

Question 20

What are Featured Profiles?

Accepted Answer

Featured profiles appear more prominently in search results and on the home screen, giving them greater visibility. Premium members can feature their profile, which helps it stand out and reach more potential matches. A purple Featured badge is shown on the profile card.

Question 21

How do Favorites work?

Accepted Answer

Tap the heart or bookmark icon on any profile to save it to your Favorites list. This lets you easily revisit profiles you liked without losing them in your browsing history. You can find your saved profiles anytime in the Favorites section under Settings or the main menu.

Question 22

Why am I not getting enough matches or responses?

Accepted Answer

A few things that often help: make sure your profile is complete with clear, recent photos; keep your partner preferences broad enough to reach a reasonable number of people; stay active on the platform so your profile shows in recent activity; and consider completing identity verification — the blue badge builds trust and tends to attract more genuine responses.

Question 23

Who has viewed my profile?

Accepted Answer

You can see a list of people who have recently viewed your profile in the Profile Views section — available in Settings on the web, and on the home screen in the app. This can help you spot people who are already curious about you, so you can take the first step.

Question 24

How do I send an interest request?

Accepted Answer

Open the profile of someone you're interested in and tap Send Interest. You can include a short optional message and choose whether to share your phone number at this stage. The other person receives a notification and can accept or decline in their own time.

Question 25

How do I accept or decline an interest?

Accepted Answer

Go to the Interests tab and open the Received section. For each pending request you can tap Accept or Decline. If you decline, you can optionally choose a reason — this is kept completely private and is only used to improve the experience.

Question 26

What happens after an interest is accepted?

Accepted Answer

Once you've both connected, chat is unlocked and you can start a conversation directly within the app or on the web. If either of you shared a phone number, it becomes visible at this point. From here, you can get to know each other at your own pace and involve your families when the time feels right.

Question 27

Can I share my phone number when sending an interest?

Accepted Answer

Yes — when sending an interest, there's an optional toggle to share your phone number. If you turn it on, the other person can only see your number after they accept the interest. You can also share your number after acceptance from the chat or interest details screen. It's always your choice.

Question 28

How long does a pending interest stay active?

Accepted Answer

If the other person doesn't respond, your interest will expire after approximately 30 days. You'll receive a notification when this happens. Once expired, you may send a fresh interest if you'd like to try again.

Question 29

Can I resend an interest to someone who declined or let it expire?

Accepted Answer

Yes — you can send a new interest to someone who declined or didn't respond in time. There's no restriction on reaching out again. A warm, personalised message may make a better impression the second time around.

Question 30

Can I send a reminder to someone who hasn't responded yet?

Accepted Answer

Yes — if your interest is still pending, you can send a gentle reminder to let the other person know you're still interested. It's a simple nudge and won't feel intrusive.

Question 31

What are Verified Interests Only and Enforce Partner Preferences?

Accepted Answer

These are optional settings to manage the interest requests you receive. Verified Interests Only means you'll only receive requests from members who have the blue verified badge — a good way to ensure every inquiry comes from a confirmed, genuine person. Enforce Partner Preferences automatically filters out requests from profiles that don't match your stated preferences, so your received interests stay relevant and save you time.

Question 32

When does chat unlock and how does it work?

Accepted Answer

Chat becomes available once you've both accepted each other's interest — a mutual connection. Once unlocked, you can message each other directly within the app or on the web. There's no need to exchange numbers before chatting — everything stays safely within the platform until you're both comfortable taking things further.

Question 33

What types of messages can I send?

Accepted Answer

You can send text messages, photos, and voice messages in your conversations. Messages are delivered in real time, and an unread count shows you when you have new replies waiting.

Question 34

Can I delete messages or conversations?

Accepted Answer

Yes — you can delete individual messages or an entire conversation from your side. This only affects what you see; the other person will still see the conversation on their end. Once a message has been received, it cannot be unsent.

Question 35

Is my chat private and secure?

Accepted Answer

Your conversations are only accessible to you and the person you're connected with. We do not share your chat content with anyone else. If you ever feel uncomfortable in a conversation, use the Report or Block option on the person's profile — our team reviews every report.

Question 36

Who can see my profile name and photos?

Accepted Answer

You are in control of your visibility. You can adjust: Profile Visibility (hide yourself from search entirely if you need a break), Name Visibility (show your real name only after someone connects with you, always, or never), and Photo Visibility (choose who sees your photos — everyone, verified members only, premium members, or only people you've connected with).

Question 37

When and how is my phone number shared?

Accepted Answer

Your phone number is never automatically shared with anyone. You decide — either when sending an interest or after accepting one. Even then, it's only visible to that specific person and only if you explicitly chose to share it.

Question 38

How do I report or block someone?

Accepted Answer

Open the person's profile and tap the menu icon or the flag icon. You can choose to Report (which flags the profile to our team for review) or Block (which immediately prevents them from contacting you). Include as much detail as possible when reporting — screenshots and descriptions help our team act quickly. We review every single report.

Question 39

What happens when I block someone? Can I unblock them later?

Accepted Answer

When you block someone, they can no longer send you interest requests, messages, or view your profile. Any existing conversation with them is hidden from your chat list. You can unblock them at any time by going to Settings → Blocked Profiles and removing them from the list.

Question 40

What should I do if someone asks for money dowry or visa help?

Accepted Answer

Do not send money, share financial details, or provide any documents. Genuine members on a matrimony platform will never ask for money, mobile top-ups, visa processing fees, or advance payments of any kind. End the conversation immediately, block and report the person within the app with any screenshots you have. If the request feels threatening, contact local authorities.

Question 41

How do I stay safe from scams?

Accepted Answer

A few important reminders: never share your NIC, passport, or banking details via chat or WhatsApp; be cautious of anyone who tries to move the conversation off the platform very quickly; watch out for investment pitches, sob stories, or job and visa offers — these are common scam tactics; always look for the blue verified badge before placing trust in someone; for a first in-person meeting, choose a public place and bring a family member or trusted friend; and report any suspicious profiles — your report helps protect other members too.

Question 42

What do I get for free and what does Premium unlock?

Accepted Answer

With a free account you can create your profile, browse and search for matches, send and receive interest requests, and chat with people you've connected with — no payment required. Premium members get added benefits: a Featured badge that makes your profile stand out in search and on the home screen, priority placement in recommendations, access to AI Compatibility Scores and AI Profile Summaries, and advanced search filters. Premium doesn't limit your ability to connect — it simply helps you reach the right people faster.

Question 43

How do payments work on the app vs the website?

Accepted Answer

On iPhone, payment is processed through the Apple App Store and managed in iPhone Settings → Apple ID → Subscriptions. On Android, payment is processed through Google Play Store and managed in Google Play → Subscriptions. On the website, payment is processed securely through our web payment partner and managed from Settings → Subscription. We do not store your full card details on our servers.

Question 44

Does a paid plan guarantee matches or marriage?

Accepted Answer

No — and we want to be upfront about this. Premium improves your visibility and gives you better tools to find compatible profiles, but whether two people choose each other depends entirely on them. No platform can guarantee replies, proposals, family acceptance, or marriage. We provide the best environment we can; the connection is yours to build.

Question 45

Are subscriptions refundable?

Accepted Answer

Refund eligibility depends on where you paid. Apple App Store and Google Play refunds are handled directly by Apple or Google under their respective refund policies — contact them to request one. For website payments, please reach out to our support team. Refunds are reviewed case by case and may not be available once a plan has been activated and used, unless required by applicable law.

Question 46

How do I manage or cancel my subscription?

Accepted Answer

On iPhone: iPhone Settings → Apple ID → Subscriptions → select the plan → Cancel. On Android: Google Play → Menu → Subscriptions → select the plan → Cancel. On the website: Settings → Subscription within the platform. Cancelling stops automatic renewal at the end of your current paid period — you'll keep Premium access until that period ends.

Question 47

How do I make a payment via bank transfer to upgrade to Premium?

Accepted Answer

You can upgrade to Premium by making a direct bank transfer to the account below and sharing your receipt with us on WhatsApp — we will activate your plan promptly once payment is confirmed. Account Number: 1000805541 Account Name: Binary Digital Labs (Pvt) Ltd Bank: Commercial Bank Branch: Piliyandala Once the transfer is done, send your receipt to our official WhatsApp: +94 705 052 222. Please include your registered phone number or email in the message so we can match the payment to your account.

Question 48

How do I contact support?

Accepted Answer

You can reach our team through: the app (Settings → Help & Support), the website (Contact Us form), or WhatsApp (tap the support link available in the app or on the website). When you get in touch, please include your registered phone number or email and a brief description of your issue — this helps us resolve things faster.

Question 49

How do I delete my account?

Accepted Answer

Go to Settings → Account → Delete Account. You'll be asked to select a reason (for example: found a partner, no longer interested, or privacy concerns). Once confirmed, your profile is immediately removed from the platform and no other member can see it. This action is permanent and cannot be undone.

Question 50

What happens to my data after I delete my account?

Accepted Answer

Your profile is taken offline immediately upon deletion. We aim to delete or anonymise your personal information within 90 days of a confirmed account deletion request, subject to any legal or safety requirements that may require us to retain certain records for a period of time.

Question 51

Is there an in-app help centre?

Accepted Answer

Yes — you can access this FAQ and other help articles directly within the app under Settings → Help & Support. You don't need to leave the app to find answers to the most common questions.

Frequently Asked Questions